2015-6-19 – Melbourne, Australia TWO Consulting Founder, Tim Odokeychuk, addressed members of the Timber Merchants Association providing insights into innovating the Customer Experience to create loyalty and business growth. Tim’s focus towards understanding customer expectations and demonstrating how an organisation’s service delivery performance impacts customer loyalty gave members a direct link back to building on recent Customer Engagement & Industry Supply Chain initiatives driven by the TMA. Quality, Customer Satisfaction & Growth “We wanted to connect …
